Hotel policy and internal regulations

All guests must observe and follow the rules of the hotel's internal order. It was introduced in order to ensure a pleasant stay for all our guests, as well as to protect the dignity and rights of guests and employees.

Food and service
The special Ultra All Inclusive concept applies only to the hotel grounds. The hours and places of eating are described in the Ultra All Inclusive description. It is forbidden to take food and drinks out of restaurants and bars and bring them into the hotel rooms. In emergencies where a guest is unable to eat for health reasons in the main restaurant, please contact our F&B (food and beverage) department. Food and beverages should be consumed only in designated areas - indoor and outdoor bars and restaurants, not in the area around the pool, reception, public places in the complex and toilets.

Pool and beach
Beach towels are provided against a deposit (cash only). For more information you can contact reception. There is a pavilion on the hotel territory where you can pick up your towels. It is forbidden to take the white towels out of the room and to use them on the beach and / or pool. In case of contamination or loss of the beach towels, a fine of BGN 20 per towel is imposed.

Alcohol
Alcohol is not served to guests under 18 years of age in accordance with Bulgarian law. The bracelet, which is put on at check-in, certifies the age of the guest. The hotel reserves the right to refuse alcohol to minors or in case of visible excessive use.

Smoking
In accordance with Bulgarian regulations, the hotel applies a policy of non-smoking in all interior parts: hotel rooms, restaurants, lobbies and corridors. We have designated places for smokers, which are marked. For guests who do not comply with the above restrictions, a fine of 150 € will be charged to their hotel bill. We appreciate your assistance in implementing this hotel smoking policy.
*Terrace door should be closed for the air conditioner to be working.

Dress code
The dress code in the hotel is sport and/or  elegant. Guests in swimsuits and towels are not allowed in the restaurants, lobby bar and reception.

Security and safety
Effect Algara Beach Resort ensures the safety of its guests by using key cards to access their room. Each card is individually coded for the respective room. It is guaranteed that no one, except the authorized staff and the accommodated guests, can enter the rooms. Cards are only available to guests over the age of 18. In case of lost or damaged key card, a fine is issued upon the guest hotel bill. The hotel has security guards available 24 hours a day. To ensure the safety of the complex, video surveillance is used, which covers public areas. We also have free guarded parking with a capacity of up to 1 car per room. The hotel is not responsible for parked vehicles outside the complex. We have 3 parking spaces for the disabled, which are located next to the reception. It is forbidden for cars to park and stay in the area around the main block "Presiana", where the reception is located.

Pets
Pets are not allowed in the hotel, with the exception of guide dogs.

Room cleaning
Rooms are cleaned daily from 09:00 until 15:30. If you check "Do not disturb" by 15:00, the room will be cleaned the next day. Bed linen is changed every 4 days, towels are changed every day, but only if they are thrown on the ground or visibly dirty.

Noise
Please keep quiet in the corridors after 22:00, showing respect for the rest of the guests.

Lost and found items
Effect Algara Beach Resort is not responsible for lost, damaged or stolen personal belongings. All rooms are equipped with a safe. If guests lose personal belongings and they are found by a hotel employee, they are handed over at reception. If we know who owns the items, we will try to contact the guest. In case of forgotten items in the room after leaving, the items are handed over at the reception and stored for up to 30 days.

Complaints
All complaints related to hotel service, equipment and / or quality should be reported to the Guest Relations Manager or at reception. This is the only way to react quickly and adequately to make the right decision. The hotel cannot be held responsible if the complaint is made after the guest leaves, too late or in circumstances beyond our control (bad weather, insect infestation, gastrointestinal viruses).

Emergency cases
In case of emergency, please contact the reception (9)

Elevator
In the event of an emergency in the elevator, please press the "Emergency" button to contact the reception. Don't panic. We will react in a timely manner.

Fire safety
The safety of our guests and our staff is important to us. The staff has been trained in fire safety and is familiar with its rules. Each room has a fire escape plan at the back of the front door. There are also evacuation plans near the elevators and common areas. Please read them carefully. We are also equipped with smoke detectors in rooms and public places. A fire alarm system is also available. If you notice or smell smoke, please call reception immediately (9).

Hotel policy
The hotel does not tolerate and has the right to sanction or terminate the stay of a person for the following events: A person who destroys hotel or other people's property in case of threat to public peace, in case of refusal or inability to pay for the hotel service. A person who causes damage to the image of the hotel or the inventory on the territory of the hotel. In case of damage found after leaving the guest, the hotel reserves the right to contact law enforcement, tour operators or the guest to clarify the circumstances, faults and for further assistance.
Children under 12 must be accompanied by an adult on the territory of the complex - interior and exterior, at all times. Children should not be left unattended. Children under the age of 12 cannot use the lifts if they are not accompanied by an adult.
Children under the age of 12 cannot self-serve at the buffet in restaurants and must be accompanied by an adult. Running and playing in the corridors, lobbies and restaurants are absolutely forbidden, except for the designated areas for this type of activity. The use of sports facilities and equipment by guests under 16 years of age is prohibited. Climbing on fences, chairs, sofas and tables is absolutely forbidden. All guests must comply with the internal regulations and oral recommendations of the staff. The hotel reserves the right to check the luggage of guests in case of suspicion of export of hotel property. We need to make sure that we treat everyone with respect and that we preserve their dignity. We must always be aware of the way we speak and treat indigenous people and people of different cultures and races. We do not approve of any separation between people and do not tolerate the same traits in other people, whether they are guests or employees of the hotel.

Consequences of violation of hotel policy
In case of violation of the rules of internal order and in case of actions that do not comply with our policy, the hotel has the right to terminate the stay of the guest or impose a fine without the right to refund or compensation.Effect Algara Beach Resort does not tolerate discrimination on the grounds of race, nationality, religion, gender, marital status, age, ethnic origin or disability. Guests, staff and tour operators are expected to adhere to this policy and the hotel may, without liability, expel from the grounds of the hotel any person or persons who have violated this policy. Guests may be fined by the Hotel Management for any violation of our policy, in case of subsequent violation of the rules, in case of threat to the health or dignity of other guests, or in case of aggressive and disrespectful behavior towards other guests or hotel staff. Ignorance of hotel policy and rules is not an excuse for acts violating the order in the complex.